سياسة والأسترجاع والأستبدال و إلغاء الطلب

Return and Exchange Policy: Welcome to Akalil Store. In our effort to provide the best shopping experience and in accordance with the regulations and official laws of the Saudi Ministry of Commerce, we clarify the return and exchange policy: 1. Exchange and return in normal cases (change of opinion): Due to the nature of the products available in the store, the consumer has no right to exchange or return the product if they change their mind or do not like it after receiving it properly, except for the following legally exempted cases: Women's accessories and jewelry: for public health and safety reasons. Custom-designed or engraved products (such as mirrors and medals with specific names or designs or distributions): since they are made based on the customer's request and specifications, they cannot be canceled or returned after the start of production. 2. Exceptional cases (manufacturing defect or damage): The customer has the right to exchange the product or refund its full value if it arrives damaged, broken, or not matching the specifications. Legal period: The customer must contact customer service and document the case with photos or videos within 7 days from the date of receipt, and the product will be examined by the store to verify the nature of the problem. Gift sets: If the damage is in a product within a gift set, the customer will be compensated by replacing only the damaged piece or refunding its estimated value from the total price of the set. Partial return: If the customer requests to return a damaged product among several products in the same order while keeping the other intact products, the customer is not entitled to claim a refund of the shipping fees paid, as the service is considered fulfilled and complete with the delivery of the intact items. Order cancellation and shipping policy: Cancellation before shipping: The customer has the right to cancel the order free of charge and receive a full refund without deducting any fees, unless the order includes a custom or detailed product that has already begun production, in which case the estimated cost of the work done will be deducted. Cancellation after shipping (non-receipt of the shipment): We clarify that the actual shipping cost to the store is 27.60 and differs from the amount paid by the customer. If the shipment is returned to the store due to non-receipt by the customer, the actual shipping bill cost and the value of the custom product, if any, will be deducted from the refunded amount. Re-shipping: If the customer wishes to re-ship the returned order after its return, the customer bears the full cost of the new shipping bill. Responsibility for data: The customer is fully responsible for the accuracy and correctness of the address and phone number entered, and the store disclaims responsibility for any delay or obstruction caused by incorrect data. Any returned shipment due to this error will be handled according to the no-receipt clause. Shipping responsibility and loss: The store disclaims full responsibility for damage to the shipment caused by the shipping company due to customer negligence or non-receipt, as well as for loss resulting from incorrect data entered by the customer. Customs: The store is not responsible for any customs fees or taxes imposed by the authorities of the country to which the shipment is sent.